Contact Us
How the team replies to you
Correspondence from this form is read and answered in English, so you can write to us in plain English without worrying about a language barrier. If your first language is Welsh or Scots, we will still do our best to follow what you send, but the reply you receive will come back in English.
Do not expect an instant response. Turnaround depends on how many messages are waiting and how complex your question is, but every message gets a proper read before anyone answers.
What never belongs in the form
No financial details, passwords, PINs or copies of identity documents should ever be typed into this form or attached to it. The form is not a secure vault, and any data you send through it travels in a way that is not suitable for sensitive material. If you need to discuss a payment problem with the casino itself, go through the casino's own secure channels instead of pasting card numbers or banking references here.
The same rule covers document scans. Passport photos, driving licence copies and utility bills are exactly the kind of files that should stay out of a contact form. A legitimate operator will never ask you to send those through a general enquiry box.
If gambling is becoming a problem
This site reviews casinos; it does not offer gambling support. If you feel your gambling is getting out of hand, the contact form is the wrong place to turn. Look instead for the dedicated help organisations that operate in the United Kingdom, which provide free, confidential advice and practical tools such as deposit limits, time-outs and self-exclusion arrangements.
Those services exist precisely so that you do not have to explain your situation to a reviewer or a casino. Reaching out to them directly is the safer and more effective step, and you can do it without giving any financial details or personal documents to this website.
What you should send us instead
Use the form for the things a review site can actually act on: factual corrections to a review, questions about how we score a casino, or a tip about a change in terms and conditions that we have not yet picked up. Keep those messages free of passwords, account numbers and scanned ID, and we can deal with them without any security worries.
Anything that involves your personal data, your money or your identity belongs with the operator or with a regulated support body, never in this form.